Cloud connectivity issue

Incident Report for Vivlio

Resolved

This incident has been resolved.
Posted Jun 01, 2024 - 23:54 CEST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jun 01, 2024 - 22:43 CEST

Update

We are continuing to work on a fix for this issue.
Posted Jun 01, 2024 - 22:09 CEST

Identified

We are facing an issue with our cloud service. New purchases are not available on the user bookshelf, authentication and synchronization are impacted. We are working to resolve this problem. Sorry for the inconveniences.
Posted Jun 01, 2024 - 21:44 CEST
This incident affected: Application (Website my.vivlio.com, Mobile Application, Ereader Device) and API (Cloud API).